A Bit About Us
A History Of IT Support In The East Of South Africa
Jetworks Computers are a rapidly growing Managed IT Services provider with a difference.
In keeping with our core values we are reliable, agile and innovative.
This means building end-to-end managed service solutions that are tailored to your specific business requirements.
Our pro-active services are delivered from the RSA on a 24/7/365 basis with customer satisfaction ratings that exceed the IT Service Management Forum’s (ITSMF) world-class standard. Through our range of Managed IT Services our goal is simply to enable you to make the best use of IT in your business within available budgets.
Jetworks Computers is positioned as a credible alternative to the ‘usual suspect’ Managed Service Providers (MSP’s) and IT Outsourcers who offer rigid support solutions from large, often off-shore, contact centres.
Jetworks Computers take the best parts of the processes and technologies deployed by the larger MSP’s and then deliver them with people who genuinely care.
Jetworks Computers Ethos
“Jetworks Computers believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice. Our business partners depend on Jetworks Computers for their IT operations, IT Support, Reliability and are not purely cost driven; this forms an alliance with all of our partners.”
Tailored IT Support Contracts
Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.
The support contracts are transparent and provide a full audit trail on reported issues:
When it was raised
When it was addressed
When it was actioned
When it was resolved
Our Business Partners provide a time scale for the completion of the resolution of a fault; this gives them more control and LaneSystems a better understanding of the urgency of the fault.
In all cases, our focus is on delivering a high quality service, designed around our clients to meet the requirements of their business operations.
Small businesses are at their best when they focus on innovating their brand and growing their business. One way to help handle the time and energy crunch is with managed IT support and services.
From managed IT Infrastructure, to a 'Trusted Advisor partnership, to Technology Support. We have the Products, the People, and the Processes to deliver a quality experience every time.